Please carefully read through the terms and conditions of IdeaBatch’s service. If you have any questions, feel free to contact our customer service by Email, Phone or Live Chat
Quotation & Invoice
Client shall receive Quotations & Invoices via email by email@example.com. The standard validity of ALL quotations & invoices is thirty (30) days. IdeaBatch reserve the rights to amend the given Quotation or Invoices after the standard validity period.
All payments are due and payable upon receipt to Idea Batch Venture (CIMB Account No: 8602305652). Any payment received will not be returned to the Client for any reason.
Any material handover by client related to the project must be clear, organized and listed systematically for IdeaBatch to begin work immediately. Client agrees that there might be extra charges in the case of any extra work cause by client such like sort out information, extra photo touch up, additional research, additional license material used and etc. The final work shall fully handover to client after final payment.
Standard Operation Procedure
- Web Development
Our standard web development does NOT include the creation, revision and copy writing of text, vector graphics and logos. Content is the client’s responsibility. One (1) concept artwork will provided to client as pre-development preparation within five (5) working days upon first payment made. A prototype website shall develop within fourteen (14) working days upon clients agrees of the concept artwork and first batch of material. A full website shall develop within twenty one (21) working days upon full materials collected and up to two (2) revisions are included with no charges unless change of concept direction or project description. Each revision will take maximum five (5) working days. The final payment shall made upon website completed and live. Fourteen (14) days is given to monitor of the site. In the case of client discontinue website maintenance service, IdeaBatch shall not bear any issue found after the given period.
- Digital Marketing
Set Up of Account shall be done within five (5) working days upon information fully handover by client & payment made. A monthly report shall send to client’s email not later than 15th of every month.
- Server & Hosting
Set Up of Account shall be done within five (5) working days upon information fully handover by client & payment made. Upon complete, all credentials shall pass to client securely within five (5) days.
- Graphic Design
Two (2) concept artwork will provided to client in sketch or digital format within ten (10) working days upon first payment made & information fully handover by client. Upon client agrees on the concept artwork, up to two (2) revisions are included with no charges unless change of concept direction or project description. Each revision will take maximum five (5) working days. Upon completion and final payment made, vector files and any file formats required for final works will burn into a DVD and delivered to client.
Until the project is paid in full as specified in this agreement, IdeaBatch holds all rights to the materials. Once the project is completed and paid in full, IdeaBatch shall relinquishes all rights to the materials to the Client.
Client agrees to be included in the portfolio of IdeaBatch after the project completion, in which IdeaBatch may describe the scope of the project, publish images of the completed work as well as any information provided by the Client on the performance of the work.
Shut Down of Project
Client agrees to submit all material to begin work within thirty (30) days upon first payment made. All copy revision shall submit within thirty (15) days of receipt of each installment of copy. Client delays beyond ten (10) days response time will result in the project deadlines being moved back by the exact time delays for each occurrence; delays beyond ten (20) days response time will result in the project shall considered shut down. A minimum 5% of total project value shall collected by IdeaBatch to resume the project..
IdeaBatch reserves the right to cancel the project at any time for any reason, and is not liable for any damages as a result of the cancellation. In the event of such cancellation, IdeaBatch shall refund all fees paid by the Client.
Updated March 2018